M o o n + M o u n t a i n
Frequently Asked Questions
CAN YOU MAKE A KEEPSAKE USING HAIR FROM MY HORSE?
Absolutely! I can create anything showcased on this site using hair from your personal horses! Even if you don't have a horse of your own, I have hair from previous orders that has been donated to Moon + Mountain by past customers that can be used in keepsakes. I also have a collection of hair from horses that I have personally worked with and known over the years that can be used as well.
CAN YOU MAKE A KEEPSAKE USING HAIR FROM MULTIPLE HORSES?
Absolutely! I can create anything showcased on this site using hair from one horse or many!
CAN YOU MAKE A KEEPSAKE USING HAIR FROM A DOG OR CAT?
Yes, I can make keepsakes using hair or cremated remains from virtually any animal! The only catch is that my keepsakes designed for small animals are made using resin because the hair and/or fur is not long enough to make a braided keepsake. Please visit the Pet Jewelry or Pet Keepsakes pages to see those available options, or contact me to discuss a new product design.
IS IT REALLY MY HORSE'S HAIR IN THE KEEPSAKE I ORDERED?
Unless I specifically ask you to add different hair to your piece to meet size requirements, the hair used in your keepsake is 100% from the horse you choose. I only work on one piece at a time to ensure that hair does not get mixed up. All of the hair that I have is kept in individual containers and I will not bring out another horse's hair if there is already some on my desk. If I make a piece combining hair from two horses, I will complete the section with one horse's hair before I start working with other hair. If I stop working on a piece for any reason, all of the hair goes into each individual horse's container to avoid any mix-ups, lost hair, or damage.
HOW LONG DOES IT TAKE YOU TO CREATE A KEEPSAKE?
My current production time is between 1-4 weeks depending on the season and how many orders are currently in production. Expedited shipping is available on rush orders, but it still takes me 2-3 days from start to finish to create a single piece. During the holidays, I ask that you get gift orders placed before December 1st and hair shipped to me before December 7th to ensure your order arrives back to you before the holiday festivities begin.
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NOTE: Dream catchers are the only keepsakes that we offer that require 4-8 weeks for production due to their highly personal nature and the attention to detail of each design.
HOW MUCH HAIR DO YOUR KEEPSAKES REQUIRE?
I can create a keepsake using any amount of hair, from bridle path clippings to full-length tails, but the amount of hair required varies greatly by style. On average, most of my keepsakes require a section of hair about as thick as a Sharpie Permanent Marker and 14" long minimum. If hair is shorter than 14" long, I can make slight modifications to certain pieces to accommodate lack of length.
If you have any questions about what keepsakes can be made from hair you already have cut, please do not hesitate to contact me! You can tell me and/or send a picture of how much hair you have and I can tell you the keepsakes best suited for your hair.
HOW DO I MEASURE MY WRIST FOR A BRACELET?
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If you have any additional questions that are NOT included on this page, please send us a message through the "Chat with us!" option on the bottom right hand corner of your screen or you can Contact Us.
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