M o o n + M o u n t a i n
Frequently Asked Questions
"Can you make a keepsake using hair from my horse?"
"Can you make something with hair from multiple horses?"
"Can you make keepsakes using dog or cat hair?"
"How long does it take to create a keepsake?"
"How much hair do your keepsakes require?"
"Can my keepsake get wet?"
"How do I clean my keepsake?"
"What do I do if the hair on a braided keepsake got snagged?"
"The hardware on my keepsake is tarnishing!"
"Do you replace lost charms?"
"Where do I send the hair to have a keepsake made?"
"How do I cut the hair off of my horse?"
"Do I need to package the hair a certain way?"
"Do I need to wash the hair before sending it?"
"Do I have to include a tracking number when I send the hair?"
"What happens if my keepsake breaks?"
"Do you replace broken clasps?
"The hair came out of the metal thing! HELP!?"
"My bracelet is too small...can it be made larger?"
"The resin on my keepsake is cracking..."
"I want to place a custom order for the holidays...when do I need to place my order by?"
"I placed my order for Christmas; what's the latest I have to have the hair to you by?"
"What is your turnaround time during the holidays?"
"Do you make stuff for OTHER holidays?"
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